Vendor, Merchant & Seller Money Transfer & Withdrawal Privacy Terms

Last Updated: [Insert Date]

Welcome to Addnoral Online Shopping Mall (“we,” “our,” “us,” or the “Platform”). These Money Transfer & Withdrawal Privacy Terms (“Withdrawal Terms”) form a legally binding part of our Vendor Terms and Conditions and apply specifically to all financial transactions, money transfers, and withdrawal requests made by vendors, merchants, and sellers (“Vendor,” “Seller,” “you”) on our platform https://www.addnoral.org/ .

By registering as a seller and requesting any payout or withdrawal from your vendor account, you acknowledge, understand, and agree to all the terms, deductions, charges, and tax withholdings outlined in this policy.

1. Scope and Purpose

These Withdrawal Terms govern:

• The calculation of your net payout amounts.
• Statutory tax deductions required by the Federal Board of Revenue (FBR) of Pakistan.
• Platform service charges, processing fees, and money transfer fees.
• The timeline and method of payment disbursement.
• Your rights and obligations regarding financial data privacy.

2. Payout Calculation Formula

Your final payout shall be calculated as follows:

Net Payout = (Total Sale Price) – (Platform Commission) – (Payment Gateway Charges) – (Platform Transfer/Withdrawal Fee) – (Statutory Withholding Tax) – (Any Applicable Return/Restocking Deductions)

Each component is explained in detail below.

3. Statutory Withholding Tax (FBR Compliance)

As per the Income Tax Ordinance, 2001, as amended by the Finance Act, 2025 and Finance Act, 2026, the Federal Board of Revenue (FBR) requires mandatory withholding tax on all e-commerce transactions.

The following withholding tax rates are applicable to your sales:

Important Notes:

• For Digital Payments: Payment intermediaries (banks, financial institutions, and payment gateways) are required to withhold 1% tax on the gross amount of receipts at the time of remitting payment to the seller.
• For Cash on Delivery: Courier companies handling COD transactions will deduct 2% tax before passing payments to sellers.
• This tax is treated as a final tax under Section 6A on the income derived by the seller from local e-commerce transactions.
• Non-ATL (Active Taxpayers List) Sellers: Sellers not listed on the FBR’s Active Taxpayers List may be subject to higher withholding tax rates (up to 4% for COD transactions).
• It is mandatory for every e-commerce seller to register with the income tax department. Online marketplaces and courier services are barred from serving unregistered sellers.

Vendor Acknowledgment:

By accepting these terms, you acknowledge that Addnoral Online Shopping Mall and its payment intermediaries/courier partners are legally obligated to deduct the above withholding taxes as per FBR regulations. These deductions are not within our control and are remitted directly to the national treasury. You are solely responsible for obtaining your NTN, registering with the FBR, and filing your own tax returns. The withheld tax shall be treated as your advance tax payment.

4. Platform Transfer / Withdrawal Fees (10% – 15%)

In addition to statutory taxes, Addnoral Online Shopping Mall charges a Platform Transfer & Withdrawal Fee for processing your payout request. This fee covers:

• Banking and inter-bank fund transfer (IBFT) charges.
• Mobile wallet transfer fees (Easypaisa / JazzCash).
• Payment gateway processing and reconciliation costs.
• Administrative handling and compliance costs.
• Currency conversion and transaction monitoring.

The Platform Transfer/Withdrawal Fee is calculated as follows:

Specific Deduction Rates:

• Standard Rate: A 10% deduction shall apply to all standard payout requests.
• Expedited/Urgent Withdrawals: A 15% deduction shall apply for any withdrawal request processed outside the standard payout cycle (e.g., same-day or emergency withdrawals).
• Minimum Fee: A minimum deduction of Rs. 500 shall apply to any payout request, regardless of the percentage calculation.

Vendor Acknowledgment:

By requesting a payout or withdrawal, you explicitly agree to the deduction of the applicable Platform Transfer/Withdrawal Fee (10% – 15%) from your payout amount. This fee is separate from and in addition to any statutory withholding tax deducted by the FBR.

5. Breakdown of All Deductions (Illustrative Example)

For clarity, here is an example of how your payout is calculated:

Note: Percentages and amounts are illustrative. Actual deductions depend on your commission structure, payment method, and applicable tax rates.

6. Tax Compliance and Privacy of Financial Data

A. Collection of Financial Information:
To process your payouts and comply with FBR regulations, we collect and store the following financial information:

• Bank Account Title, IBAN, and Branch Code.
• Easypaisa / JazzCash registered mobile number and CNIC.
• NTN (National Tax Number) and proof of FBR registration.
• Transaction history, payout records, and withholding tax certificates.

B. Use and Disclosure of Financial Data:
Your financial information is used solely for:

• Processing your payouts and transfers.
• Complying with FBR withholding tax and reporting requirements.
• Fraud prevention and anti-money laundering (AML) checks.
• Legal and regulatory compliance.

We do not sell, rent, or trade your financial data to third parties for marketing purposes. However, we may share your data with:

• Banks and Financial Institutions: To facilitate fund transfers.
• FBR and Regulatory Authorities: As required by law.
• Payment Gateways and Courier Partners: For tax withholding and reporting.

C. Data Security:
We implement industry-standard encryption and security measures to protect your financial data. However, no method of transmission over the Internet is 100% secure.

D. Data Retention:
We retain your financial records for a minimum of 6 to 10 years as required by Pakistani tax and commercial laws.

7. Your Rights Regarding Financial Data

You have the following rights regarding your financial information:

• Right to Access: Request a copy of your payout history and deduction records.
• Right to Rectification: Request corrections to inaccurate bank details or financial information.
• Right to Withdraw Consent: You may close your vendor account; however, financial records will be retained for legal compliance.
• Right to Complain: If you believe your financial data has been mishandled, you may contact us or lodge a complaint with the FBR.

To exercise these rights, contact us at [email protected].

8. Payout Cycle and Processing Timeline

Note: The above timeline is subject to change based on bank processing times, public holidays, and FBR reporting schedules.

9. Consequences of Incomplete or Inaccurate Financial Information

• Incomplete KYC: Failure to provide valid CNIC, NTN, or bank details will result in delayed or withheld payouts.
• Inaccurate Bank Details: If you provide incorrect IBAN or account details, you bear full responsibility for any failed transfers. Re-transfer fees may apply.
• Unregistered Seller: If you are not registered with the FBR, we are legally prohibited from processing your payouts.

10. Amendments to These Withdrawal Terms

We reserve the right to update these Money Transfer & Withdrawal Privacy Terms at any time. Changes will become effective immediately upon posting on this page. We will notify you of significant changes via your seller dashboard or email at least 7 days before they take effect.

11. Governing Law

These Withdrawal Terms shall be governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Sialkot, Punjab, Pakistan.

12. Contact Us (Vendor Financial Support)

If you have any questions about these Withdrawal Terms, payout calculations, or tax deductions, please contact us:

• Website: https://www.addnoral.org/
• Vendor Support Email: [email protected]
• Phone: +923330330605
• Address: Pasrur, Punjab, Sialkot, Pakistan