Last Updated: 30/07/2026

Welcome to Addnoral Online Shopping Mall (“we,” “our,” “us”). This Vendor Privacy Policy applies specifically to individuals and businesses (“Vendors,” “Sellers,” “Merchants”) who register on our platform https://www.addnoral.org/ to list, promote, and sell products.

By registering as a seller on our platform, you agree to the collection, use, and disclosure of your personal and business information as outlined in this policy. This policy is separate from our general Customer Privacy Policy and is legally binding for all registered sellers.

1. Scope of This Policy

This policy covers all data we collect from you when you:

  • Submit a vendor registration application.
  • Manage your seller dashboard.
  • Receive payouts from sales.
  • Communicate with our support team regarding your seller account.

2. Information We Collect from Vendors

To ensure a secure, transparent, and legally compliant marketplace, we collect the following categories of information:

A. Business & Personal Identification (KYC – Know Your Customer):

  • Full legal name of the business owner or authorized representative.
  • Business Name, Trade License (if applicable), and NTN (National Tax Number).
  • CNIC (Computerized National Identity Card) Number for individual sellers.
  • Proof of identity (copy of CNIC/Passport) and proof of address (utility bill).

B. Contact Information:

  • Email address (used for account notifications).
  • Phone number (for urgent order coordination).
  • Physical business address (warehouse/office location for pickups and legal correspondence).

C. Financial & Banking Information:

  • Bank Account Title, IBAN, and Branch Code (required to process your sales payouts).
  • Easypaisa / JazzCash account details (if applicable for payouts).

D. Account & Store Data:

  • Your store name, store logo, and product catalog details.
  • Order fulfillment history and customer interaction logs.
  • IP addresses and device information used to access your seller dashboard.

3. How We Use Your Information

We use the collected data for the following legitimate business purposes:

  • Vendor Verification: To verify your identity and ensure you are a legitimate business entity before approving your account.
  • Payout Processing: To transfer your sales proceeds to your nominated bank account or mobile wallet.
  • Legal & Tax Compliance: To comply with Pakistani tax laws (FBR requirements), anti-money laundering regulations, and maintain proper audit trails.
  • Customer Dispute Resolution: To contact you regarding product quality, shipping issues, or refunds requested by customers.
  • Platform Improvement: To analyze aggregate seller performance and improve the marketplace.
  • Communication: To send you important updates regarding your store, policy changes, or payment settlements.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with:

  • Customers (Limited Disclosure): We share your business name, store location, and contact phone number with customers so they can contact you regarding their orders.
  • Logistics & Shipping Partners: To facilitate the pickup and delivery of your products to customers.
  • Payment Processors: To facilitate payouts (e.g., Banks, Easypaisa, JazzCash).
  • Legal Authorities: If required by law, court order, or governmental regulations (e.g., FBR, State Bank of Pakistan).
  • Service Providers: Third-party agencies that help us with ID verification, fraud detection, or technical support. They are contractually bound to keep your data confidential.

5. Seller Dashboard & Account Security

You are responsible for maintaining the security of your seller account credentials.

  • You must use a strong, unique password.
  • We implement SSL encryption and two-factor authentication (where enabled) to protect your login sessions.
  • You must immediately notify us at [email protected] if you suspect any unauthorized access to your seller account.

6. Data Retention

We retain your vendor data for as long as your account is active, plus a mandatory retention period to comply with Pakistani tax and commercial laws (typically 6 to 10 years as per FBR guidelines).

If you close your seller account, we will securely delete or anonymize your personal data, except for transactional records that we are legally obligated to retain.

7. Your Rights as a Vendor

As a data subject, you have the following rights regarding your personal information:

  • Right to Access: Request a copy of the data we hold about your business.
  • Right to Rectification: Request corrections to any inaccurate or incomplete data (e.g., bank details or address).
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your account and associated data, subject to legal retention requirements (e.g., pending financial settlements or tax audits).
  • Right to Restrict Processing: Request a pause on specific data processing activities.

To exercise these rights, please contact us with your request. We will respond within 30 days.

8. Consequences of Not Providing Information

Providing accurate KYC and financial information is a mandatory condition for selling on our platform.

  • Failure to provide valid CNIC, bank details, or business documentation will result in the rejection of your vendor application.
  • If you fail to update expiring identification documents, your store may be temporarily suspended, and payouts withheld until verification is complete.

9. Liability Disclaimer for Vendor-Customer Data

Please note: While you are a vendor on our platform, you are considered an independent data controller regarding the personal information of your customers (e.g., names, addresses, phone numbers you receive for shipping).

  • You must handle your customers’ data responsibly and in compliance with Pakistani privacy laws.
  • We are not liable for any misuse of customer data by our vendors. You are required to use customer information solely for fulfilling their orders and not for unsolicited marketing.

10. Changes to This Policy

We reserve the right to update this Vendor Privacy Policy at any time. We will notify you of significant changes via the seller dashboard or email at least 7 days before they take effect. Your continued use of your seller account constitutes acceptance of the updated policy.

11. Governing Law

This policy and your relationship with Addnoral Online Shopping Mall shall be governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Sialkot, Punjab, Pakistan.

12. Contact Us (Vendor Support)

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your vendor data, please contact us:

2026-07-30