Refund and Returns Policy

1. Policy Overview

At Addnoral , we take great pride in the quality of our products and are committed to ensuring your complete satisfaction with every purchase. We understand that shopping online can sometimes present challenges, which is why we have established this comprehensive Refund and Return Policy. This policy is designed to be fair to both our customers and our business, while providing clear guidelines for handling returns, refunds, and exchanges.

A well-structured return policy helps build customer confidence and establishes clear expectations. Given the nature of selling online, where customers cannot physically assess products beforehand, this policy plays a vital role in creating a transparent and trustworthy shopping experience. By clearly outlining our procedures, we aim to minimize disputes, reduce chargebacks, and ensure a smooth post-purchase experience for everyone.

Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms and conditions outlined in this policy.

2. Return Eligibility & Timeframe

Standard Return Window

We offer a 35-day return policy for most products. This means you have 30 calendar days from the date you receive your item to request a return. If 30 days have passed since you received your purchase, we regret that we cannot offer you a full refund or exchange.

Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

• The return request must be submitted within the 30-day window
• The product must be in the same condition as when you received it
• The item must be unused, unworn, and unopened
• All original tags, labels, and packaging must be intact
• The product must be in its original, saleable condition

Products Purchased with Discounts or Promotions

For items purchased as part of a multi-buy deal, bundle, or promotional offer, the refund amount will be calculated proportionally. If you return one item from a bundle, the refund will reflect the discounted price of that individual item, not the full retail value.

3. Product Condition Requirements

We take product quality and condition very seriously. All returned items undergo a thorough inspection upon receipt at our warehouse. To ensure your return is processed without delay, please adhere to the following requirements:

Acceptable Condition

• Unopened and Unused: The product must not have been opened, used, or tampered with in any way
• Original Packaging: All original packaging materials, including boxes, inserts, protective wrapping, and documentation, must be included
• No Signs of Wear: The product and its packaging must show no signs of wear, damage, or alteration
• Seals Intact: Any security seals or tamper-evident seals must remain intact and unbroken

Inspection Process

Once we receive your returned item, our quality assurance team will inspect it to verify its condition. If the product does not meet our return criteria, we reserve the right to:

• Decline the return and send the item back to you (at your expense)
• Issue a partial refund reflecting the diminished value of the product
• Offer store credit instead of a full refund

We will notify you via email once we have received and inspected your return, and we will follow up with another email once your refund request has been processed.

4. Special Provisions for Liquid Products

Due to the unique nature of liquid products, we have established specific guidelines to ensure safety, quality, and compliance with shipping regulations.

Definition of Liquid Products

For the purposes of this policy, “liquid products” include, but are not limited to:

• Beauty and cosmetic products (creams, serums, lotions, foundations)
• Personal care items (shampoos, conditioners, body washes)
• Cleaning and household products
• Beverages and consumable liquids
• Any product with a liquid, semi-liquid, or gel-like consistency

Return Eligibility for Liquid Products

Liquid products are subject to enhanced return conditions:

• Unopened and Sealed: Liquid products must be returned with their original factory seals completely intact. Any product with a broken seal, opened cap, or evidence of tampering will not be accepted for return
• Undamaged Packaging: The packaging must show no signs of leakage, spillage, or damage that could compromise the product
• Temperature Stability: Products that require specific temperature conditions for storage must be returned in a manner that maintains their integrity

Non-Returnable Liquid Products

The following liquid products cannot be returned under any circumstances:

• Hazardous Materials: Flammable liquids, corrosive substances, or any product classified as hazardous material
• Perishable Liquids: Products with expiration dates or limited shelf life
• Opened or Used Products: For hygiene and safety reasons, any liquid product that has been opened, used, or partially consumed cannot be returned
• Custom-Mixed Products: Any liquid product that was custom-mixed, personalized, or specially prepared for your order

Return Shipping for Liquids

When returning liquid products, customers must ensure proper packaging to prevent leakage during transit. We recommend:

1. Sealing the original container tightly
2. Placing the product in a leak-proof plastic bag
3. Using appropriate padding and cushioning materials
4. Clearly marking the package as containing liquid

Please note that we cannot accept liability for liquid products that leak or become damaged during return shipping due to inadequate packaging.

5. Special Provisions for Fragile & Delicate Items

We understand that some of our products are delicate, fragile, or easily damaged. These items require special care and handling throughout the entire process—from our warehouse to your doorstep and, if necessary, back to us.

Definition of Fragile Items

For the purposes of this policy, “fragile items” include:

• Glass products and glassware
• Ceramic and porcelain items
• Electronic devices and components
• Collectible items and figurines
• Items with delicate mechanisms or finishes
• Any product that requires special handling to prevent damage

Pre-Purchase Responsibility

We strongly recommend that customers:

• Review product descriptions carefully, including dimensions, materials, and care instructions
• Consider the delicate nature of the item before purchasing
• Ensure they have a safe location to receive and store the item
• Inspect the package immediately upon delivery

Return Eligibility for Fragile Items

Fragile items are subject to the following return conditions:

• Original Packaging Required: Fragile items must be returned in their original packaging, including all protective materials such as foam inserts, bubble wrap, and custom-molded containers
• No Damage: The item must be free from chips, cracks, scratches, breaks, or any other damage
• Professional Repackaging: We require that fragile items be repackaged with the same level of care as when they were shipped to you. This includes using appropriate cushioning materials and a sturdy outer box

Inspection of Fragile Returns

Due to the delicate nature of these products, all returned fragile items undergo a particularly rigorous inspection process. We will:

1. Unpack the item carefully to assess its condition
2. Test functionality (for electronic or mechanical items)
3. Document any damage with photographs
4. Make a determination regarding refund eligibility based on the item’s condition upon return

Non-Returnable Fragile Items

The following fragile items cannot be returned:

• One-of-a-Kind or Limited Edition Items: Unique, collectible, or limited-run fragile items are sold as-is and cannot be returned
• Custom-Made Fragile Items: Any item that was custom-made, personalized, or specially ordered for you
• Items Damaged by Customer: If a fragile item is damaged after delivery due to mishandling, improper storage, or failure to follow care instructions, it will not be eligible for return

6. Non-Returnable Items

To protect the health and safety of our customers and to comply with regulatory requirements, the following items are final sale and cannot be returned or refunded:

Permanently Non-Returnable Categories

Additional Exclusions

• Products Without Original Packaging: Items returned without their original packaging and protective materials
• Items with Missing Parts: Products returned without all accessories, manuals, or components
• Products Damaged by Customer: Items damaged due to misuse, improper handling, or failure to follow instructions

7. Return Process (Step-by-Step)

We have designed our return process to be as straightforward and hassle-free as possible. Please follow these steps to initiate a return:

Step 1: Submit a Return Request

Contact our customer service team within 30 days of receiving your order. You can reach us through:

• Email: [[email protected]]
• Contact Form: [Link to your contact page]

Please include the following information in your request:

• Order number
• Product name and SKU (if available)
• Reason for return
• Photographs (if applicable, especially for damaged items)

Step 2: Receive Return Authorization

Once we review your request, we will provide you with:

• A Return Merchandise Authorization (RMA) number
• Return shipping instructions
• The return address

Please note: Returns sent without a valid RMA number may be refused or delayed.

Step 3: Prepare Your Package

• Repackage the item securely in its original packaging
• Include all accessories, manuals, and documentation
• Write the RMA number clearly on the outside of the package
• For liquid products: Ensure all seals are intact and the container is leak-proof
• For fragile items: Use appropriate cushioning materials and double-box if necessary

Step 4: Ship Your Return

• Send the package to the address provided in your return authorization
• We recommend using a trackable shipping method and purchasing shipping insurance for items valued over $75
• Retain your tracking number for reference

Step 5: Inspection & Processing

• Once we receive your return, our team will inspect the item
• This process typically takes 3-5 business days
• You will receive email notifications at each stage of the process

8. Refund Process & Timelines

Refund Approval

After we inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed.

Refund Method

Refunds will be issued to your original payment method, unless you explicitly agree to an alternative method. Options may include:

• Credit to the original credit/debit card
• Refund to the original PayPal account
• Store credit (if you prefer)

Refund Timelines

Please note that all payment companies are different in the amount of time it takes to confirm a payment, so it may take a minimum of a few days for the refund to show up in your bank statement.

Partial Refunds

We may issue partial refunds in the following situations:

• The item shows signs of use or is not in its original condition
• The item is returned without its original packaging
• The item has missing parts or accessories
• The item was damaged due to improper return packaging

Shipping Costs

Original shipping costs are non-refundable. If you received free shipping on your order, the actual shipping cost we incurred may be deducted from your refund.

9. Exchanges & Replacements

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, we are happy to exchange it for a new one. Please:

1. Contact us within 14 days of receiving your order
2. Provide photographs of the damage or defect
3. Include your order number and a description of the issue

We will arrange for a replacement item to be shipped to you at no additional cost.

Exchanges for Non-Defective Items

If you wish to exchange a non-defective item (e.g., for a different variant or size), please follow the standard return process. You will be responsible for:

• Return shipping costs for the original item
• Any price difference between the returned item and the new item
• Shipping costs for the new item

Stock Availability

Exchanges are subject to stock availability. If the desired replacement item is out of stock, we will issue a full refund instead.

10. Return Shipping & Costs

Who Pays for Return Shipping?

Return Shipping Instructions

• For customer-responsible returns: Please ship the item using a trackable method
• The cost of return shipping will be deducted from your refund if we provide a return label
• We recommend purchasing shipping insurance for items valued over $75

International Returns

For international returns, please note:

• You are responsible for all customs duties, taxes, and fees associated with the return
• International return shipping times may be longer
• We recommend using a shipping method with tracking and insurance

11. Damaged in Transit – Important Notice

Immediate Action Required

If your package arrives damaged, you must:

1. Document the damage immediately: Take photographs of the outer packaging and the damaged item before removing any protective materials
2. Contact us within 48 hours of delivery
3. Keep all original packaging materials until we have resolved the issue

Filing a Claim

If the damage occurred during shipping:

• We will file a claim with the shipping carrier on your behalf
• You may be required to provide photographs and keep the packaging for inspection
• Claims must typically be filed within a specific timeframe (often 15-30 days from delivery)

Our Commitment

We take every precaution to ensure your fragile and liquid products arrive safely. All items are professionally packaged using appropriate protective materials. However, once the package leaves our facility, we rely on shipping carriers to handle your items with care. We work closely with our shipping partners to resolve any transit-related issues promptly.

Purchase Protection

We strongly recommend purchasing shipping insurance at checkout, especially for high-value or fragile items. This provides additional protection and ensures you are covered in the event of damage or loss during transit.

12. Legal & Regulatory Compliance

Legal Framework

While no U.S. federal law requires merchants to set up a return policy for online shops, some states have introduced their own rules on return and refund policies. These state-specific laws cover a range of details, including the cancellation of transactions. We ensure our policy complies with all applicable laws governing our store and the jurisdictions where we do business.

Consumer Rights

• EU Customers: Under the Consumer Rights Directive 2011/83/EU, consumers in the EU have the right to withdraw from a purchase within 14 days of receiving the item for a full refund
• UK Customers: Similar rights apply under UK consumer protection regulations
• US Customers: While federal law does not mandate return policies, we voluntarily offer our 30-day return policy to ensure customer satisfaction

Disclaimer

Please note: This policy is provided for informational purposes and does not constitute legal advice. We recommend consulting with a qualified legal professional to ensure your store’s policies comply with applicable laws and regulations. It is your responsibility to know and follow the laws where your store is located and the additional considerations of selling into other jurisdictions.

13. Contact Information

If you have any questions about this policy, need assistance with a return, or wish to initiate a return request, please don’t hesitate to contact us:

Customer Service Team

• Email: [[email protected]]
• Phone: [Your phone number]
• Contact Form: [Link to your contact page]
• Business Hours: [Your business hours and timezone]

We aim to respond to all inquiries within 24-48 business hours.

14. Policy Updates

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the “Last Updated” date at the bottom of this policy will be revised accordingly.

We encourage you to review this policy periodically to stay informed about our return and refund procedures.